The Help Desk has rapidly become the most frequently used support service for large businesses. It has also become the main target for end-users' dissatisfaction. Given today's competitive market, running and managing a Help Desk is a very challenging task, even for the most experienced Help Desk manager.

This is where CompuForce can help. We take ownership of any and all Help Desk challenges, from staffing to training to motivation, in order to get the highest quality service possible.

Our Help Desk Practice has the capability to provide individual Help Desk resources, discrete service offerings or fully integrated Help Desk solutions which include:

• Site Management (Single Point of Contact Delivery)
• Implementation Management
• Problem Determination
• Diagnostic Support
• Prioritization and Resolution
• Dispatch, Assignment and Routing, Escalation Practices
• Problem Tracking, Resolution and Closure
• Documentation Library and Knowledge Database
• Management Reporting and Performance Metrics
• Desk-Side Support
• Technical Infrastructure Support Including PC Desktop Hardware and Software
• Support for Network Usage, Host Connectivity, and Applications
• Project Work
• Transition and Implementation Plans

All Help Desk consultants are specifically trained to understand and meet service delivery levels. We further facilitate this effort by providing Help Desk marketing campaigns to introduce the new Help Desk and Desk-Side Support services and standards to all departments. This ensures that corporate employees utilize the services available and do not spend excessive time and resources troubleshooting their own problems, which leads to decreased productivity.